Most coaching assumes a client who can reflect and follow through. HCI's New Ways® methods are built for the clients who can't yet: the ones who blame, react, and repeat. You get a step-by-step structure and client workbooks for teaching four skills, so sessions stay on skills instead of on the latest crisis.
These are the patterns we hear from coaching professionals every week. Each one comes from the same small group of high-conflict people who consume a disproportionate share of your team's time.
A starter set of HCI training relevant to coaching professionals. Browse the full catalog to filter by audience and format.
The titles from Bill Eddy, LCSW, Esq. and the HCI team that we point coaching professionals to first. See all HCI books.
A coaching method for more cooperative, productive employees.
View the book
For coaches preparing parents for mediation.
View the book
Your guide to difficult co-parent texts, emails, and social-media posts.
View the book
How empathy, attention, and respect can calm almost anyone.
View the bookNew Ways® coaching is skills-based and structured. You teach four skills, session by session, with a workbook your client completes, whether the conflict is a divorce, a co-parenting schedule, or a team at work.
Reply to hostile email and text without making it worse. Brief, Informative, Friendly, Firm.
Three-second verbal moves that calm an upset person — Empathy, Attention, Respect.
The framework at the core of every New Ways® program: Flexible Thinking, Managed Emotions, Moderate Behaviors, Checking Yourself.
"New Ways for Families is truly a paradigm shift in my work with high-conflict families. I finally have some hope for helping parents who need skills to manage their emotions and understand what extreme behaviors are and how to avoid them, and to make decisions from a calm place by thinking through options, making decisions, and proposals. New Ways is a gamechanger."
G.C. — New Ways for Families® training participant
"It's easy to give up on frustrating colleagues or to let them go; this method allows us the chance to help them to help themselves amid some stealthy coaching for impact — highly recommended!"
N.P. — Workplace Coach
"This course has high utility value in that it conveys practical tactics to deal with High Conflict People. In the healthcare arena, addressing toxic behavior is imperative to ensure that vital communication that impacts patients is not compromised."
K.E. — RN, PhD · Healthcare Leader Coach
If you're bringing HCI to a coaching team — whether 10 people or 1,000 — we design custom programs around your actual cases and roles. Half-day workshops to yearly Corporate Partnerships.
500,000+
Coaching and other professionals trained worldwide since 2008.
