What professionals say
In their words.
39 comments from the professionals who have trained with us, taken from post-training surveys and letters. Names are reduced to initials; the roles are theirs.
Attorneys, judges, and family law professionals
I've practised family law for over 15 years. This training by HCI provides invaluable insights and tools for every lawyer who sees themselves as a problem-solver rather than a gladiator. The tools work even better with your average client.
I always walk away with concrete strategies for approaching these cases. The other professionals — lawyers, therapists, mediators — make me feel like I'm not facing this alone.
HCI's program saves court time, saves parents time and money, and protects children — by giving families the conflict-resolution skills they need before the big decisions.
Your books are always top on my list when I'm working with alienated parents, mental health professionals, and legal professionals. Your work helps many parents and children.
Megan's ability to engage a room full of professionals with different roles and responsibilities is truly exceptional. Our intake specialists, receptionists, billing team, attorneys, and marketing professionals all found meaningful takeaways they could immediately apply in their day-to-day work.
Mediators
I feel very fortunate to have had Bill in one of my small group sessions. Having a small group of participants was beneficial — we could all ask questions and contribute in the sessions. I learned a lot and look forward to put it all in practice. Thank you Bill.
I found the training extremely valuable. It made a lasting impression on me. I've found myself reflecting on it frequently since — particularly the underlying tone of delivery of the training and the compassion for high-conflict people were things that really inspired me. It makes me want to delve even more deeply into the many resources the High Conflict Institute has available.
I have followed HCI's work for quite some time and have attempted to implement the strategies, but the course was a game-changer for me to integrate the strategies and implement them immediately in my day-to-day work. I am becoming adept in using these tools and am able to coach others on their use as well. Highly recommended.
I really appreciated the small group size of this training and the opportunity it provided to engage with and ask questions of Bill and other participants.
I really enjoyed this style of learning and engagement. I'd love to take another training soon.
Counselors, therapists, and coaches
This training has great value for clinicians working with any level of conflict or dissention between parents who are navigating the waters of divorce. The focus this process provides is a gift to both providers and parents. But most importantly, when parents learn these valuable skills, they are changing the trajectory of their children's futures forever.
If you counsel families experiencing separation or divorce, this is a training that you won't want to miss. Learning to teach life skills that are valuable in any situation is the theme for both the workshop participant and for those the participant teaches.
The training was excellent! Bill and Susie are quite thorough and help you every step of the way. I cannot wait to use this with my clients.
Bill brings years of relevant and rich experience and shares them so generously during the training. It has been a privilege learning from him.
New Ways has provided a good structure to start those difficult conversations with clients and helps to teach important skills to the clients. Bill's relaxed and clear delivery of concepts, and the practices, are great in helping learners gain skills.
The structure taught by Bill has been really helpful. It will benefit clinicians helping highly stressed families facing separation and divorce.
It has been a valuable experience learning the range of specific skills designed to support co-parents. The programme is thoughtfully structured, with clear and specific components, while remaining highly practical for application. I particularly appreciate how the approach is accessible and relevant even for co-parents who are often less receptive to engaging in co-parenting support.
High conflict personalities and personality disorders are more dominant in the counseling field than most professionals are equipped to deal with. Being educated on the realities of these dynamics is central to remaining balanced and effective in court / divorce work. This training is a helpful tool in understanding and managing high conflict personalities and the challenges that arise with them.
After having read (some of) Bill's books & articles and listening to the podcast, the training brought it all together. New Ways for Families is my missing piece in my work. There is so much content out there; and then there are counsellors that support with the emotional challenges in break-ups. This training equips me supporting clients who want to shift into action but lack the skills.
New Ways for Families is truly a paradigm shift in my work with high-conflict families. I finally have some hope for helping parents who need skills to manage their emotions and understand what extreme behaviors are and how to avoid them, and to make decisions from a calm place by thinking through options, making decisions, and proposals. New Ways is a gamechanger.
While we can't help every family in the way we'd like, we can proceed with confidence using New Ways for Families knowing that some will learn and use the skills they learn and others will be unable (or unwilling) to use the skills. For those cases, more court involvement will be required. There's a comfort in knowing you're a part of the solution.
Workplace leaders, HR, and organizations
Bringing in HCI to help was hands down the best decision I have ever made. After about 2 years with HCI's coaching, we all spend MUCH less time on personnel management and more time being productive.
This is the only training my team has had that's been supported by dedicated 1:1 practice in the Live Lab. It revolutionized our department.
As complaint handlers, my team deals with more than its fair share of high-conflict complainants. The training was spot-on and the Live Lab was like doing a practicum. My team's confidence increased significantly.
Very useful concepts. Ms. Hunter's content was highly understandable, helpful, and empowering. This is one of the best CLEs we've had! Excellent training!
The New Ways for Work Leaders course offers powerful tools to navigate workplace conflicts with empathy and precision. As an executive coach, NWFW tools will help my clients defuse workplace tensions and create a more harmonious work environment. The skills I learned are perfect for helping my clients handle workplace disputes with grace and effectiveness, helping turn conflict into constructive dialogue.
Often great potential leaders are reluctant to enter a leadership role as they do not want to engage with high-conflict personalities. This training provides tools and skills so that all leaders are equipped to successfully manage challenging staff. Gracefully navigating conflict is a skill which can be learned and need not be avoided.
I strongly recommend the New Ways for Work-Leaders training to any manager who is dealing with high conflict situations at work. Cherolyn Knapp is an expert in this field and an engaging presenter and trainer. I walked away with many helpful tips, insights, examples, and practical tools that can be implemented right away to diffuse conflict and keep teams focused on doing their best work.
Experiencing/being part of the New Ways for Work Leaders Training is a gamechanger. The focus on key leadership areas (such as how to build a high functioning team, how to manage day-to-day negativity or high conflict behavior in a group, and managing performance/implementing discipline) gives participants a 'here's how you do it' approach that is both effective and efficient. Cherolyn Knapp is great — knowledgeable, personable, straight talking, and keeps everything on track.
This course taught me so much about how to identify a high conflict person and provides numerous tools to work most effectively with them. I have already started applying some of them with positive results!
I think I will be a better communicator and manager from attending this course.
The New Ways for Work Leaders workshop provided me new tools and a framework to understand, manage and move forward with high conflict behaviours on my team. These tools will help me be a better manager, navigate conflict and hostility, and respond appropriately and without fear.
The New Ways for Work training is essential for all those involved in people management and team optimization. This training provides pragmatic, bespoke tools for proactively addressing conflict. With this information at your disposal, you will be able to recognize when tools that usually work simply will not, how to avoid feeling trapped in the vortex of high conflict behavior, and what steps to take to confidently manage seemingly intractable conflict.
Cherolyn is engaging and approachable. The training content is relatable and easy to understand and implement. Highly recommend.
This course has high utility value in that it conveys practical tactics to deal with High Conflict People. In the healthcare arena, addressing toxic behavior is imperative to ensure that vital communication that impacts patients is not compromised.
It's easy to give up on frustrating colleagues or to let them go; this method allows us the chance to help them to help themselves amid some stealthy coaching for impact — highly recommended!
Consultation group members
Being part of a high conflict practice group has become an essential part of my professional responsibility. Bill and the group members are always generous in their suggestions for showing up for our clients and ourselves with deliberation and compassion.
I've found Bill Eddy's guidance within the High Conflict Consultation Group to be an invaluable resource. The collective wisdom has provided me with a clearer understanding of the underlying dynamics at play in my cases.
Joining the consultation group was a wonderful complement to my professional development, as well as a support in dealing with the challenges of working in high conflict divorce cases.
Ready to see for yourself?
Browse the catalog, or tell us what you are dealing with and we will point you to the right program.