Megan Hunter, MBA
The Conflict Influencer. Building the organization that teaches the world to handle high-conflict behavior.
Megan Hunter co-founded the High Conflict Institute with Bill Eddy in 2008 and leads it as CEO. Known internationally as The Conflict Influencer, she created the Conflict Influencer® Certification, founded HCI's publishing arm Unhooked Media, co-hosts the It's All Your Fault! podcast, and is HCI's lead for workplaces, government, customer service, and ombuds offices.
- 30+ Years training professionals in family law, courts, and workplaces
- 500K+ Professionals trained by HCI under her leadership
- 10 Countries where she has trained, plus the U.S.
- 220+ Podcast episodes as co-host of It's All Your Fault!
How Megan got here.
“We don't bandage. We rebuild. High-conflict behavior is predictable, and anyone can learn to handle it.”
Megan Hunter, MBA
Megan Hunter started her career in a county attorney's office in a small town in western Nebraska, first as a child support caseworker and then as the office's child support enforcement manager. It was there, handling hundreds of families in conflict and training as a mediator, that she first noticed the pattern that would define her work: a small number of cases that never settled, no matter what the law or the facts said.
That experience took her to the Arizona Supreme Court's Administrative Office of the Courts, where she spent thirteen years in policy, legislation, and judicial training. She worked on child support guidelines, parent education programs, and international custody disputes, staffed the Arizona Legislature's Domestic Relations and Child Support Committees, and trained the family court judges, attorneys, and mediators who dealt with the state's hardest cases. She led the Arizona chapter of the Association of Family and Conciliation Courts as president, served as president of the Arizona Family Support Council, and was appointed by the Governor to the Arizona Board of Psychologist Examiners.
Looking for a better answer for the cases that would not settle, she brought a San Diego lawyer and therapist named Bill Eddy to Arizona to train judges and custody evaluators on his new theory of high-conflict personalities. The training worked. In 2008 the two of them founded the High Conflict Institute to put those skills in the hands of professionals everywhere, and Megan built the company that could deliver them: the training programs, the global trainer network, and Unhooked Media, the publishing house behind the most widely read books in the high-conflict field.
Her own expertise grew beyond the family courts. As more organizations came to HCI with the same problem in a different setting, Megan became the team's authority on high-conflict behavior in workplaces, customer service, government and public service, ombuds offices, universities, and religious organizations. She has trained professionals across the United States and in ten countries, from the Council of Australasian Tribunals to the Scottish family mediation community, and was invited to present New Ways for Families to members of the Israeli Knesset. In 2022 she created the Conflict Influencer® Certification, and in 2025 launched ConflictInfluencer.com to bring the same skills to the public.
As CEO, Megan leads HCI's strategy, growth, and trainer network, and is the primary partner for organizations bringing conflict readiness into their leadership and HR functions through HCI's Corporate Partnership program. She co-hosts the It's All Your Fault! podcast with Bill, is the author or co-author of six books, and lives in Scottsdale, Arizona with her husband.
Beyond running the company, Megan created HCI's programs for organizations and the public.
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Conflict Influencer® Certification
HCI's flagship certification for HR, ombuds, customer service, and anyone who shapes how an organization handles conflict. Created by Megan in 2022.
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ConflictInfluencer.com
Launched in 2025: online classes, coaching, and a community that brings HCI's skills to individuals, co-parents, and families.
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Corporate Partnership program
A year-long partnership for employers, with a Conflict Readiness Assessment Megan personally runs with leadership teams.
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Unhooked Media
HCI's publishing house, founded and led by Megan. Publisher of the BIFF, New Ways, and Conflict Communication series.
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It's All Your Fault! podcast
Co-created and co-hosted with Bill Eddy since 2021. More than 220 episodes and 700,000 downloads.
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CalmB4Think
The de-escalation strategy for customer service and complaint-handling teams introduced in her book Conflict Influencer.
Education, licenses, and appointments.
Education
- 2006Master of Business Administration, University of Phoenix
- 1992Bachelor of Science in Business and Economics, Chadron State College, Nebraska
Licenses & certifications
- Trained mediator
- Public Member, Arizona Board of Psychologist Examiners, appointed by the Governor of Arizona (five years)
Faculty & professional appointments
- 2008 to presentCEO and Co-Founder, High Conflict InstituteLeads strategy, growth, programs, and the global trainer network
- 2022 to presentCreator, Conflict Influencer® Certification; Founder, ConflictInfluencer.com (2025)
- 2021Co-instructor, High Conflict in Law, University of Newcastle (Australia) on edXWith Bill Eddy and Professor Tania Sourdin
- Founder and Publisher, Unhooked MediaPublisher of High Conflict Institute Press and Unhooked Books
- 13 yearsChild Support and Family Law Specialist, Arizona Supreme Court, Administrative Office of the CourtsPolicy, legislation, and judicial training; staff to the Arizona Legislature's Domestic Relations and Child Support Committees
- 2003 to 2010Board member and President, Arizona Chapter of the Association of Family and Conciliation Courts
- President, Arizona Family Support Council
- 5 yearsChild Support Case Worker, then Child Support Enforcement Manager, Dawes County Attorney's Office, NebraskaAlso served as President of the Nebraska Child Support Enforcement Association
Professional associations
- Association of Family and Conciliation Courts
- Advisory Board, Stepfamily Magazine
- Past Vice President, Personality Disorder Awareness Network
Books for the people on the receiving end of high conflict.
Co-parents, partners, and the professionals who serve the public. All are published by Unhooked Media, the publishing house Megan founded.
Where you may have heard Megan.
- It's All Your Fault! podcast Co-host with Bill Eddy since 2021. More than 220 episodes on high-conflict people at work, at home, and in court.
- Sirius XM, The Doctor Show Frequent guest with Dr. Michael Aronoff on relationships and high-conflict personalities.
- Law Society Journal (NSW) Featured in "How to work with high conflict personalities," May 2019.
- Scottish Legal News Covered her 2019 training tour on de-escalating conflict between separated parents.
- Kirkus Reviews Review of Dating Radar.
- Reboot podcast "Navigating High-Conflict Personalities," a long-form conversation on leadership and conflict.
- Co-parenting and stepfamily media Regular guest on The Divorce Survival Guide, Divorce & Beyond, Stepmom Diaries, and The Stepmom Summit; advisory board of Stepfamily Magazine.
- HCI articles Writes on workplace incivility, high-conflict employees, and BIFF communication for the HCI blog and newsletter.
Programs Megan leads.
Megan leads HCI's programs for organizations, HR, and the public, and teaches the Conflict Influencer® Certification.
- Conflict Influencer® Certification HCI's certification for HR, ombuds, customer service, and organizational professionals. Self-paced.
- Managing High Conflict Behavior in the Workplace The foundational workplace training for managers, HR, and teams.
- Corporate Partnership A year-long partnership that makes an organization conflict-ready, starting with a Conflict Readiness Assessment.
- Custom training and keynotes In-house programs built around your team's real cases and roles.
- ConflictInfluencer.com Classes, coaching, and community for individuals and families.
- All trainings On-demand courses and live trainings across the HCI catalog.
Invite Megan to speak.
Megan keynotes and trains for employers, courts, bar associations, government agencies, tribunals, healthcare systems, and ombuds offices. Recent audiences include the Utah State Courts, the Council of Australasian Tribunals, the California Lawyers Association, the Law Society of South Australia, the Toronto Lawyers Association, and leadership teams at Fortune 500 companies.
- From incivility to high conflict: building a conflict-ready workplace
- Working effectively with high-conflict people in government and public service
- Conflict assertiveness for customer-facing and complaint-handling teams
- High-conflict behavior in ombuds, tribunal, and complaint processes
- Identifying high-conflict cases early in family law and the courts
- Flipping the script: the Conflict Influencer skills for any organization