For professionals — counselors, coaches, mediators, and youth workers who deliver HCI's methods in their work.
HCI's flagship training system for the professionals who guide high-conflict cases. Each program is licensure-track: you learn the method, then bring it directly into your practice.
The proven method to turn down high-conflict flames.
New Ways programs are structured trainings that teach professionals how to apply the 4 Big Skills in real-world conflict situations. Whether you're a family counselor navigating divorce wars, a mediator dodging blame grenades, an HR coach defusing office feuds, or a youth leader tackling teen stress — New Ways adapts to your world.
For Counselors & Coaches
Guide parents through divorce and co-parenting drama.
12-hour hybrid · live + self-paced
Structured sessions for high-conflict or potentially high-conflict cases, using the New Ways for Families Parent Workbook. Build co-parenting skills that stick with the 4 Big Skills — counseling for deeper support, or coaching for real-time application.
Ideal for: Counselors, Therapists, Divorce Coaches, Court Programs
For Mediators
Keep sessions on track when reactivity takes over.
12-hour hybrid · live + self-paced
Integrate the 4 Big Skills to neutralize reactivity and forge lasting agreements. A future-focused structure that teaches clients four simple skills to use within a simple structure — keeping the focus on problem-solving and away from venting about the past and making rigid, extreme demands.
Ideal for: Family Mediators, Workplace Mediators, and any mediators who handle high-conflict cases
For Workplace Coaches
For coaches defusing office feuds.
12-hour hybrid · live + self-paced
Training for coaches (HR, employee relations, executive, other workplace) using the New Ways for Work Workbook in coaching sessions to teach the 4 Big Skills. Reduce challenging high-conflict behavior, develop calmer teams, fewer grievances, and lasting results.
Ideal for: Coaches — HR, employee relations, executive, other workplace
For Youth Workers
Build resilient kids who can navigate conflict.
Self-paced online
Teach teens the 4 Big Skills to handle bullying, family stress, and social-media storms. A revolutionary approach to teaching the 4 Big Skills to teens aged 12-17 using the New Ways for Life Youth Journal, empowering them with essential conflict-resolution and relationship-building abilities.
Ideal for: Teachers, Youth Leaders, School Counselors, Therapists, Parents, Family Members
High-conflict behavior — unmanaged emotions, extreme reactions, all-or-nothing thinking, relentless blaming — isn't random. It's a predictable pattern that derails sessions, wastes time, and spikes your stress. New Ways flips the script with the opposite 4 Big Skills:
Calm the storm. Notice the emotional surge before it drives the next move. Choose response over reaction.
Stay reasonable. Avoid the extreme moves that escalate every conflict. Stay in the productive middle.
See options, not extremes. Move past all-or-nothing thinking. Hold two ideas at once. Find the third option.
Own your part, drop the blame. Pause and ask: what would a calm, fair person do here? Astonishingly hard, astonishingly effective.
These aren't fluffy concepts — they're practical exercises in a workbook format that keep everyone focused on solutions, not drama.
In a world where 5–10% of people drive 90% of your conflict headaches, ordinary tools aren't enough.
New Ways Training gives professionals like you a simple, structured roadmap to guide high-conflict clients toward calmer, more productive interactions. Backed by brain science and 15+ years of real-world use, it's used worldwide — because it works where therapy, ordinary coaching, or mediation alone falls short.
After you complete one (or more) of our New Ways programs, you'll be licensed to:
"The New Ways for Mediation course was extremely valuable in my work as an external workplace mediator, investigator, coach and conflict trainer. Most beneficial were the role plays and interacting with Bill and other participants."
F.N. — Lawyer/Mediator, US
"I have followed HCI's work for quite some time and have attempted to implement the strategies, but the course was a game-changer for me to integrate the strategies and implement them immediately in my day-to-day work."
C.K. — Lawyer/Workplace Investigations/Mediator, Canada
"The underlying tone of delivery of the training and the compassion for high conflict people were things that really inspired me. It makes me want to delve even more deeply into the many resources the High Conflict Institute has available."
H.K. — Tribunal Member/Lawyer, Australia
"This training has great value for clinicians working with any level of conflict or dissention between parents who are navigating the waters of divorce. The focus this process provides is a gift to both providers and parents. But most importantly, when parents learn these valuable skills, they are changing the trajectory of their children's futures forever."
J.G. — LPC, Practice Owner
"High conflict personalities and personality disorders are more dominant in the counseling field than most professionals are equipped to deal with. Being educated on the realities of these dynamics is central to remaining balanced and effective in court / divorce work."
T.P. — CEO, LPC, LPCC, C-PD
"This course has high utility value in that it conveys practical tactics to deal with High Conflict People. In the healthcare arena, addressing toxic behavior is imperative to ensure that vital communication that impacts patients is not compromised."
K.E. — RN, PhD · Healthcare Leader Coach
Every New Ways® program teaches the same 4 Big Skills® — a proven method for turning high-conflict moments into productive ones. Whether you work with families navigating divorce, parties in mediation, teams at work, or teens finding their footing, you'll leave equipped to change outcomes for the people who count on you. Pick your program above or get in touch if you want help choosing.