High-Conflict Training for Professionals
HCI's conflict resolution training is built for the working professionals — attorneys, mediators, counselors, HR business partners, ombuds, coaches, and educators — who keep meeting the same hard people in different forms. Practical conflict management and de-escalation skills for individual practitioners. Bringing it to your team? · Personal situation?
High-conflict situations destabilize practices and teams. They drive litigation, license complaints, and toxic workplace cultures. Since 2008 our evidence-informed methods have helped more than half a million professionals manage that risk, save time, and reduce stress.
Our flagship method for professionals working with high-conflict clients, families, and disputes.
New Ways® programs teach the 4 Big Skills® in a structured, repeatable protocol. Used by attorneys, mediators, counselors, coaches, and youth-services providers across family law, mediation, youth services, and organizational settings.
Live + self-paced · Multi-month cohort · CE eligible
Explore New Ways® Training →
Specialized training for professionals navigating high-conflict dynamics in organizations and teams.
Identify the patterns of high-conflict behavior in workplace settings and learn strategies to manage disruptive situations while maintaining productive working relationships. Built for HR, ombuds, internal investigators, and people leaders.
Hybrid live + self-paced · 9 hours · Certificate of Completion
View Managing High-Conflict Employees Training →These programs teach the methods used in 50+ countries:
Reply to hostile email and text without making it worse. Brief, Informative, Friendly, Firm.
Three-second verbal moves that calm an upset person in any setting — Empathy, Attention, Respect.
The structured framework at the core of every New Ways® program: Flexible Thinking, Managed Emotions, Moderate Behaviors, Checking Yourself.
A four-part approach for high-conflict cases: Connecting, Analyzing, Responding to misinformation, Setting limits.
A specific tool, expert input on an active case, or a program designed around your team.
Not sure which is right for you? Read our guide to choosing →
Advance your expertise and demonstrate specialized training in managing high-conflict behavior through formal HCI certification programs.
View Certifications → Led by Bill EddyConfidential monthly virtual groups led by Bill Eddy. A small cohort of peers and a place to think through the high-conflict cases on your plate. Legal and general tracks.
See group options → Quick to startShort, self-paced courses that teach a specific HCI tool — BIFF Response®, EAR Statements™, and more — that you can apply immediately in your work.
Browse Courses →I've practised family law for over 15 years. This training by HCI provides invaluable insights and tools for every lawyer who sees themselves as a problem-solver rather than a gladiator. The tools work even better with your average client.
Bringing in HCI to help was hands down the best decision I have ever made. After about 2 years with HCI's coaching, we all spend MUCH less time on personnel management and more time being productive.
Being part of a high conflict practice group has become an essential part of my professional responsibility. Bill and the group members are always generous in their suggestions for showing up for our clients and ourselves with deliberation and compassion.
We train, coach, and consult across every industry where professionals deal with people. A few we specialize in:
Co-founded in 2008 by Bill Eddy and Megan Hunter, HCI's methods bring 70+ combined years of experience in family law, mediation, clinical practice, and workplace consulting — distilled into a vocabulary and a playbook for the people other frameworks ignore.
"Once you can name the pattern, you stop being surprised by it — and you can finally stop reacting and start responding." — Bill EddyMeet the founders →
Each program awards a Certificate of Completion documenting the hours, which is accepted by many licensing boards across the U.S., Canada, and abroad. HCI is not an approved CE provider in any jurisdiction, so check with your individual licensing body about how to submit the certificate toward your continuing-education requirements.
It depends on your role. Attorneys and mediators often start with New Ways for Mediation® or our high-conflict legal training; counselors and therapists with New Ways for Families®; HR and workplace leaders with Managing High-Conflict Behavior in the Workplace. Browse by profession above, or contact us for a recommendation.
Both. Many programs are hybrid — self-paced foundations plus live group sessions — and several on-demand courses are fully self-paced so you can start anytime and learn at your own speed.
On-demand courses and live trainings start around $497. Multi-month certifications are priced higher and vary by program. See the trainings catalog for current pricing on each program.
A course teaches a specific HCI method or topic — usually shorter and often self-paced. A certification is a multi-month, credentialed program: more rigorous, frequently cohort-based, and resulting in a formal HCI credential and (for several programs) a listing in our public provider directory.
No. Our programs serve everyone from professionals new to high-conflict dynamics to experienced practitioners adding structured methods to their toolkit. Each program notes its level so you can choose the right starting point.
Yes. You can send clients to our sister site, ConflictInfluencer.com, for classes, coaching, and consultations made for individuals. And if you refer clients often, you can join our affiliate program and earn on the referrals you're already making — sign up as an affiliate.
If you need to embed conflict-response capability across HR, leadership, and customer-facing teams, our partnership and custom-training programs are the right fit.
Explore organization options → For individualsIf you're navigating a difficult relationship with a partner, ex, parent, sibling, or coworker, our sister site Conflict Influencer has resources designed for personal use.
Visit conflictinfluencer.com →