The hardest people are predictable.
The skills are teachable.
5% of people generate half the conflict in any organization, courtroom, or community. HCI teaches the research-backed skills professionals use to handle them, and delivers custom trainings for the teams that face them every day.
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500,000+
Professionals trained
in HCI's methods worldwide since 2008.
700,000+
Podcast downloads
It's All Your Fault. 200+ episodes.
Once you can name the pattern, you stop being surprised by it — and you can finally stop reacting and start responding.
Bill Eddy, LCSW, Esq. · Co-founder, High Conflict Institute
Pioneer of High Conflict Personality Theory · Author of 25+ books · 30+ years across family law, mediation, and clinical practice.
Three ways into the work.
For Organizations
Custom trainings, keynote speaking, and ongoing partnerships for HR and leadership teams. Built around your cases, quoted per event.
Bring training to your team →
For Professionals
Legal, mental health, HR, coaches, educators — find the certification, course, or program for your role.
Browse trainings →
For Individuals
Dealing with a high-conflict person in your own life? Find the right tools and where to start.
Explore individual resources →Training built around your team's actual cases.
Half-day workshops, multi-session programs, and keynote speaking. Delivered onsite or live virtual, designed around the situations your team actually faces, and quoted per engagement. Organizations that want year-round support can grow into our Corporate Partnership.
Named, teachable methods.
- 01
BIFF Response®
A four-part formula — Brief, Informative, Friendly, Firm — for replying to hostile email and text without escalating the conflict.
- 02
EAR Statements™
Three-second verbal moves — Empathy, Attention, Respect — that calm an upset person in any setting before reasoning is even possible.
- 03
New Ways®
Multi-session methods built around the 4 Big Skills — calibrated for mediators, workplaces, families, and youth in conflict.
Eight industries. The same five percent.
The same patterns of high-conflict behavior show up in every sector. Pick yours to see what it looks like there — and the programs built for it.
Workplace
The 5% of employees that consume 50% of your management time.
Customer Service
For the calls everyone else hangs up on.
Healthcare
For the patients and families clinical training didn't prepare you for.
Government
For the constituents, complainants, and cases that won't resolve.
Education
For the parent meetings, board complaints, and faculty conflicts.
Legal
When the same cases keep coming back to your docket.
Mediators
A method for the parties who can't mediate themselves.
Mental Health
Clinical methods for the patterns that derail your sessions.
We don't bandage. We rebuild — from the ground up — with the people on the front lines of conflict every day.
— Megan Hunter, MBA · Co-founder & CEO
Internationally recognized expert in high-conflict behavior and organizational transformation. Creator of the Conflict Influencer® Certification. Trained professionals across five continents.
It's All Your Fault: High Conflict People
Bill Eddy, LCSW, Esq. and Megan Hunter, MBA take you behind the scenes of the five types of people who can ruin your life — and what to do when one shows up in your work, your family, or your life.
Latest episode · #24
Worth Repeating: Why Some People Go Zero to Sixty with Anger (And Others Don't)
▸ Play episodeFind your starting point.
Quick self-paced courses on BIFF®, EAR™, and HCP fundamentals.
Browse → Live + Self-Paced from $497Multi-day programs in family law, workplace, and mediation.
Browse → Certifications from $797Self-paced coursework plus live sessions with Bill or Megan.
Explore → Team Training Custom pricingCustom workshops and keynotes, quoted for your team and format. Most organizations start here.
Request a quote →Find the right program for you or your team.
Share a bit about your role, your organization, or the program you're considering — and we'll point you to the right training, certification, or partnership.
Dealing with a high-conflict person in your own life? See our resources for individuals →