A method for the parties who can't mediate themselves.
Most mediation training assumes both parties want resolution. HCI's mediators-focused methods are built for the 20–30% of cases where one or both parties don't — yet the case still has to be moved forward. Structured, proposal-focused, and proven across thousands of family-court and civil cases.
If any of these sound familiar, you're not alone.
These are the patterns we hear from mediators professionals every week. Each one comes from the same small group of high-conflict people who consume a disproportionate share of your team's time.
- Sessions that spiral into blame loops you can't redirect
- Parties who agree on the spot then sabotage the agreement later
- Cases with histories of alienation, DV, or personality disorders
- Pre-mediation prep that leaves parties more inflamed, not less
- Mediation hours that don't produce durable agreements
Programs built for your work.
A starter set of HCI training relevant to mediators professionals. Browse the full catalog to filter by audience and format.
New Ways for Mediation® Training
Structured, proposal-focused method for mediating high-conflict disputes — for all mediators.
Pre-Mediation Coaching Training
New Ways skills for staying calm, problem-solving, and making proposals during mediation prep.
Why these methods work in mediators.
The New Ways for Mediation® method is a structured, proposal-focused approach used across family courts, civil mediation programs, and community conflict resolution centers.
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BIFF Response®
Reply to hostile email and text without making it worse. Brief, Informative, Friendly, Firm.
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EAR Statements™
Three-second verbal moves that calm an upset person — Empathy, Attention, Respect.
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4 Big Skills®
The framework at the core of every New Ways® program: Flexible Thinking, Managed Emotions, Moderate Behaviors, Checking Yourself.
Custom training for mediators organizations.
If you're bringing HCI to a mediators team — whether 10 people or 1,000 — we design custom programs around your actual cases and roles. Half-day workshops to yearly Corporate Partnerships.
500,000+
Mediators and other professionals trained worldwide since 2008.