Who Are High Conflict People?
Are high conflict people really a "thing"? Yes, and their behavior is surprisingly predictable. In this video course, HCI co-founder Bill Eddy explains the defining patterns of the high conflict personality, what makes these individuals tick, and what actually works when you have to deal with one, in or out of court.
Your instructor
Bill Eddy, LCSW, Esq.
Co-founder & Chief Innovation Officer, High Conflict Institute
500,000+
professionals trained worldwide
Some conflicts aren't about the issue at all.
Most disputes respond to reasonable problem-solving. A small group of people bring a pattern that doesn't: all-or-nothing thinking, unmanaged emotions, extreme behaviors, and a preoccupation with blaming others. If you work with the public, clients, families, or a courtroom, you will meet this pattern again and again. Recognizing it early changes how you respond, and how well things go.
Outcomes you'll bring back from Who Are High Conflict People?.
- Spot the defining patterns of high-conflict behavior early in an interaction.
- Understand the preoccupation with blame that drives high-conflict disputes.
- Recognize what makes high conflict people tick, so their behavior stops surprising you.
- Avoid the common responses that accidentally escalate a high-conflict situation.
- Apply practical tools for managing high-conflict interactions in and out of court.
- Know when a dispute calls for high-conflict methods instead of standard approaches.
Who Who Are High Conflict People? is built for.
Legal Professionals
Lawyers, paralegals, and court staff who keep meeting the same difficult dynamics in different cases.
Mediators
A foundation for recognizing which disputes need a more structured approach than standard practice.
Mental Health Professionals
Therapists and counselors working with clients (or clients' ex-partners) who fit the pattern.
HR & Workplace Leaders
Managers and HR professionals dealing with chronic workplace conflict that never quite resolves.
Coaches & Educators
Anyone guiding families, students, or teams through disputes that keep re-igniting.
Anyone Dealing With One
If someone in your professional life fits the description, this is the place to start.
How Who Are High Conflict People? is delivered.
Fully self-paced and on-demand. Enroll, create your login, and start watching immediately. Pause and return whenever you like.
Bill Eddy, LCSW, Esq.
Bill Eddy, LCSW, Esq. is the co-founder and Chief Innovation Officer of the High Conflict Institute. He pioneered the High Conflict Personality Theory (HCP) and is an international expert on managing disputes involving people with high-conflict personalities. He is the author or co-author of more than 25 books, manuals, and workbooks, co-host of the podcast It's All Your Fault!, and writes a Psychology Today blog with millions of views.
Before co-founding HCI, Bill was the Senior Family Mediator at the National Conflict Resolution Center for 15 years, a Certified Family Law Specialist lawyer representing clients in family court for 15 years, and a licensed clinical social worker therapist with twelve years of experience. He has served on the faculty of the Straus Institute for Dispute Resolution at Pepperdine University School of Law, taught as a Conjoint Associate Professor with the University of Newcastle Law School in Australia, and trained professionals in over 35 U.S. states and 13 countries.
Who Are High Conflict People? — frequently asked questions.
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Enroll an individual seat now, or talk to us about a private cohort designed around your organization's actual cases.
