Custom training for your team's hardest situations.

HCI's custom trainings and keynotes are built around the real cases your team faces: escalating customers, internal complaints, high-conflict disputes. Half-day workshops to multi-session programs, delivered onsite or live virtual, and quoted per engagement. Most organizations start with a single training. When you're ready for year-round support, our Corporate Partnership embeds the methods into your HR, leadership, and culture. Looking for individual training instead?

Book a custom training → Explore Corporate Partnership ↓ Questions? Read common answers

500,000+

professionals trained worldwide

Across 19 industries and 50+ countries since 2008.

Some of the organizations who've trusted us:

Microsoft
Intel
Progressive
Activision Blizzard
Duke Energy
Arizona State University
U.S. Department of Defense
U.S. Department of Energy
UN World Food Programme
American Bar Association
Pepperdine Caruso School of Law
UCLA
Boston Children's Hospital
Naval Medical Center San Diego
AAML
AFCC
Calgary Counselling Centre
International Ombuds Association
Commonwealth Bank
Australian Financial Complaints Authority
Denver Public Schools
IATSE

Custom training & keynotes

Start with a single engagement.

Most organizations work with HCI in one of two ways: a custom training built around your team, or a keynote for your event. Custom trainings start at $1,500 (most run $2,000 to $4,000), and every engagement is scoped with you on a free 15-minute call.

Built around your team

Custom Training

Tailored training built around your team's actual cases, roles, and culture.

Delivered onsite or live virtual. Half-day workshops or multi-session programs designed around the specific situations your team is facing — escalating customers, internal complaints, parent meetings, court-adjacent disputes, or anything in between. Every program is built around your scenarios, not generic ones.

Half-day to multi-session · Onsite or virtual · From $1,500

Book a custom training →

Photo: Tracey Sydnor / OCA

Bring HCI to your event

Keynote Speaking

A speaker for your conference, board retreat, all-hands, or judicial summit.

Bill Eddy, Megan Hunter, and HCI senior trainers speak worldwide on high-conflict patterns at work, in court, and in families. Topics include the 5% Talk, the 4 Big Skills, BIFF Response® communication, and managing high-conflict behavior in any environment. Delivered as a 30-minute keynote, full session, or multi-session intensive.

Single keynote or session · Onsite or virtual · Custom topic

Inquire about speaking →

Want year-round support instead? See the Corporate Partnership ↓

What your team will learn

When high-conflict behavior derails communication, decision-making, and operations.

High-conflict situations cost organizations in measurable ways: litigation, license complaints, retention losses, broken customer relationships, and the chronic drag of toxic culture. Our conflict resolution training gives your staff clear, practical methods to recognize, respond to, and reduce that cost — the kind of workplace conflict management skills they can apply the same day.

Recognize high-conflict behavior early — before it derails a project, a case, or a team.
Communicate clearly and calmly under pressure, in writing and in person.
Reduce escalation with predictable, structured tools your team can apply consistently.
Maintain boundaries with difficult employees, customers, or stakeholders without inflaming the situation.
Support clients, employees, and stakeholders more effectively in their hardest moments.
Improve safety, decision-making, and workflow consistency across your operation.
Strengthen your organization's processes for managing conflict from the inside out.

Solutions by situation

Looking for help with a specific workplace conflict situation?

Most enterprise inquiries start with a specific situation — a toxic high performer, an escalating employee complaint, a team that's gone sideways. Browse our solution pages by problem to see how HCI's method applies to your exact case.

For HR & Executive Leadership

How to handle a toxic high performer

See approach → For HR Business Partners & Employee Relations

When one employee's complaints keep escalating to HR, leadership, and legal

See approach → For L&D and HR Leadership

When every difficult conversation lands on HR's desk, it's a manager training problem

See approach → For Executive Leadership, HR & L&D

Don't see your situation? Tell us what you're navigating and we'll structure an engagement around it.

Corporate Partnership · Year-round engagement

When one training isn't enough.

For organizations where the same patterns keep escalating, our year-long Corporate Partnership embeds HCI methodology into your leadership, HR, and culture, calibrated to your size and stage. Three tiers, measurable outcomes, structured around your biggest conflict cost-drivers.

What partnership orgs get:

An annual diagnostic that maps your conflict cost-drivers — escalations, attrition, complaints, retention — and gives leadership a real baseline.
Embedded training across HR, leadership, and customer-facing teams — calibrated to your roles and rolled out in cohorts across the year.
Live case consultation with HCI experts on the cases consuming the most management time. Quarterly reviews with leadership.
Outcome reporting — measurable changes in escalation volume, complaint resolution time, and team retention across the engagement.

Explore Corporate Partnership → Talk to our team

Three tiers · Calibrated to your org size

Tier 1

Conflict Ready

Foundation training for leadership and HR. Diagnostic assessment, methods playbook, quarterly cohorts.

Tier 2 · Most popular

Conflict Smart

Tier 1 plus embedded coaching for your HRBPs and people leaders. Live case consultation across the year.

Tier 3

Conflict Proof

Full organizational embed. Train-the-trainer licensing, executive coaching, on-call expert support.

The methods

Proprietary tools your team will use in their actual work.

BIFF Response®

Reply to hostile email and text without making it worse. Brief, Informative, Friendly, Firm.

EAR Statements™

Three-second verbal moves that calm an upset person in any setting — Empathy, Attention, Respect.

4 Big Skills™

The structured framework at the core of every New Ways® program: Flexible Thinking, Managed Emotions, Moderate Behaviors, Checking Yourself.

CARS® Method

A four-part approach for high-conflict cases: Connecting, Analyzing, Responding to misinformation, Setting limits.

Industries

We've delivered training in every sector where people deal with people.

A few we specialize in:

Legal Courts, firms, public defenders Mediators Mediation programs and centers Mental Health Clinics, hospitals, group practices HR & Workplace HR, ombuds, people teams Customer Service Contact centers and escalation teams Healthcare Hospitals, systems, clinical leadership Education Districts, universities, parent relations Government Agencies, courts, public-facing roles

Why HCI

18 years of refining what actually works.

Co-founded in 2008 by Bill Eddy and Megan Hunter, HCI's methods bring 70+ combined years of experience in family law, mediation, clinical practice, and workplace consulting — refined across thousands of organizations from Microsoft and the U.S. Department of Defense to local court systems and community agencies.

"Once you can name the pattern, you stop being surprised by it — and you can finally stop reacting and start responding." — Bill Eddy

Meet the founders →

HCI co-founders Bill Eddy and Megan Hunter — Bill Eddy & Megan Hunter · Co-Founders, HCI

Common questions

Questions organizations ask first.

How much does conflict resolution training for organizations cost?

Custom trainings start at $1,500, with most engagements between $2,000 and $4,000 depending on team size, format, and length. Keynotes are quoted per event. For year-round support, our Corporate Partnership is scoped and priced after a 15-minute intro call. Request a custom proposal and we'll match the engagement to your budget.

Is the training delivered virtually or in person?

Both. Most engagements can be delivered virtually, and we travel onsite for keynotes, workshops, and multi-session intensives. We'll recommend the format that best fits your team, timeline, and budget.

Can the training be customized to our industry?

Yes — every engagement is built around your environment. We've delivered conflict-management training to legal, healthcare, government, education, financial services, customer-facing, and corporate teams, designed around the recurring high-conflict situations your people actually face.

How is this different from generic conflict resolution training?

Most conflict training assumes everyone is acting in good faith and can be reasoned with. HCI focuses on the small percentage of high-conflict people who drive the majority of complaints and escalations — and equips your team with structured methods like BIFF Response® and EAR Statements™ that work specifically with that pattern.

Do you offer continuing education credits?

Many of our workplace programs are eligible for SHRM and HRCI continuing-education credits. Credit eligibility varies by program — ask us about the specific training you're considering and we'll confirm what's available.

How do we get started?

Request a custom proposal through our contact form. You'll receive an email with a link to book a 15-minute call, and that call is where we scope the engagement and recommend the right approach for your organization.

Start the conversation

Tell us what your team is navigating.

We'll send you a link to book a free 15-minute call, where we scope the right engagement together. No cost, no obligation. We'd rather understand whether we can actually help before either of us commits.

Request a custom proposal →