When the same cases keep coming back to your docket.
A small fraction of clients and opposing counsel consume the bulk of legal practitioners' time. They sabotage settlements, file repeat motions, and turn opposing counsel into adversaries no one wants. HCI methods give attorneys and court staff a structured way to handle them — ethically, and without escalating.
If any of these sound familiar, you're not alone.
These are the patterns we hear from legal professionals every week. Each one comes from the same small group of high-conflict people who consume a disproportionate share of your team's time.
- Clients who can't accept any settlement, no matter how favorable
- Opposing counsel who turn every interaction into a fight
- Cases that keep coming back to court on procedural motions
- Bar complaints and ethics issues from clients you can't please
- Repeat clients who exhaust your firm and your patience
Programs built for your work.
A starter set of HCI training relevant to legal professionals. Browse the full catalog to filter by audience and format.
Why these methods work in legal.
BIFF Response® and EAR Statements™ are taught in many continuing legal education programs because they hold up in court documents and survive cross-examination.
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BIFF Response®
Reply to hostile email and text without making it worse. Brief, Informative, Friendly, Firm.
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EAR Statements™
Three-second verbal moves that calm an upset person — Empathy, Attention, Respect.
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4 Big Skills®
The framework at the core of every New Ways® program: Flexible Thinking, Managed Emotions, Moderate Behaviors, Checking Yourself.
Custom training for legal organizations.
If you're bringing HCI to a legal team — whether 10 people or 1,000 — we design custom programs around your actual cases and roles. Half-day workshops to yearly Corporate Partnerships.
500,000+
Legal and other professionals trained worldwide since 2008.