Clinical methods for the patterns that derail your sessions.
High-conflict clients can be intense, reactive, and pull clinicians into negative thinking. HCI training gives mental health professionals a structured approach — what to say in the first ten seconds of an escalation, how to keep sessions productive, and how to set limits without losing the therapeutic alliance.
If any of these sound familiar, you're not alone.
These are the patterns we hear from mental health professionals every week. Each one comes from the same small group of high-conflict people who consume a disproportionate share of your team's time.
- Clients who derail sessions by attacking previous providers
- Couples where one partner has BPD or NPD traits
- Forensic and family-court referrals you didn't ask for
- Documentation that needs to hold up in court without breaching confidentiality
- Vicarious trauma from working with reactive, high-conflict clients
Programs built for your work.
A starter set of HCI training relevant to mental health professionals. Browse the full catalog to filter by audience and format.
Why these methods work in mental health.
Our mental-health-focused programs — including the New Ways for Families® Counselor Certification — are designed for licensed clinicians working with high-conflict patterns in clinical and forensic settings.
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BIFF Response®
Reply to hostile email and text without making it worse. Brief, Informative, Friendly, Firm.
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EAR Statements™
Three-second verbal moves that calm an upset person — Empathy, Attention, Respect.
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4 Big Skills®
The framework at the core of every New Ways® program: Flexible Thinking, Managed Emotions, Moderate Behaviors, Checking Yourself.
Custom training for mental health organizations.
If you're bringing HCI to a mental health team — whether 10 people or 1,000 — we design custom programs around your actual cases and roles. Half-day workshops to yearly Corporate Partnerships.
500,000+
Mental Health and other professionals trained worldwide since 2008.