For the parent meetings, board complaints, and faculty conflicts.
High-conflict parents, students, and even faculty drive a disproportionate share of an administrator's week. HCI training gives schools, districts, and universities a structured response — for the parent who escalates every email, the faculty member who derails meetings, and the board complaint that keeps escalating up the chain.
If any of these sound familiar, you're not alone.
These are the patterns we hear from education professionals every week. Each one comes from the same small group of high-conflict people who consume a disproportionate share of your team's time.
- Parents who threaten complaints, lawsuits, or board escalation
- IEP and 504 meetings that turn adversarial fast
- Faculty conflicts that consume leadership bandwidth
- Student behavior cases that recur despite intervention
- Communication that goes from concerned email to lawyer email
Programs built for your work.
A starter set of HCI training relevant to education professionals. Browse the full catalog to filter by audience and format.
New Ways for Life™ Instructor Training
For anyone working with young people — bullying, conflict at home and school, stress reduction.
Managing HCPs at Work
Workplace conflict resolution training for HR, managers, and people leaders. 9 CE hours · accepted by many licensing boards. Reduce escalations and manage difficult employees.
Why these methods work in education.
BIFF Response® is taught in school administrator training programs across the U.S., Canada, and Australia for handling parent communication that's escalating.
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BIFF Response®
Reply to hostile email and text without making it worse. Brief, Informative, Friendly, Firm.
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EAR Statements™
Three-second verbal moves that calm an upset person — Empathy, Attention, Respect.
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4 Big Skills®
The framework at the core of every New Ways® program: Flexible Thinking, Managed Emotions, Moderate Behaviors, Checking Yourself.
Custom training for education organizations.
If you're bringing HCI to a education team — whether 10 people or 1,000 — we design custom programs around your actual cases and roles. Half-day workshops to yearly Corporate Partnerships.
500,000+
Education and other professionals trained worldwide since 2008.