Conflict Influencer® Certification
Have your best skills failed with some people? Have you felt that, despite your best efforts, interactions with them can seem impossible? You may have been interacting with high-conflict personalities (HCPs) — and ordinary conflict-resolution techniques don't work on them. This high-conflict personality certification teaches HR, leaders, and professionals the specialized skills aligned to how the 15–20% of HCPs actually operate.
Your instructor
Megan Hunter, MBA
Co-founder & CEO, High Conflict Institute
500,000+
professionals trained worldwide
15–20% of people don't respond to the techniques that work with everyone else.
Ordinary conflict-resolution training assumes the other person will eventually engage in good faith, hear your perspective, and adjust. That assumption breaks down with high-conflict personalities. They operate from all-or-nothing thinking, unmanaged emotions, extreme behaviors, and a relentless focus on blaming others — and effective interaction often requires going against your own instincts. Conflict Influencer® is a research-based, brain-aware methodology built on the actual rules of the high-conflict operating system. You learn to recognize HCPs, adjust expectations, set limits, and shift them from blaming to problem-solving — without burning out yourself.
Outcomes you'll bring back from Conflict Influencer® Certification.
- Identify the five high-conflict personality types, their fear-based behavior patterns, and how to respond to each.
- Recognize high-conflict situations in advance — before they escalate.
- Identify individuals with a potential HCP and adjust expectations accordingly.
- Understand your own conflict style and how it shows up in HCP interactions.
- Set limits to avoid getting drawn into high-conflict dilemmas.
- Adapt verbal and written communication for high-conflict interactions.
- Shift HCP individuals from blaming to problem-solving using research-backed techniques.
- Build a brain-aware, research-based playbook you can apply across any organization.
Who Conflict Influencer® Certification is built for.
HR Professionals
HR certification for HRBPs and employee relations leaders managing high-conflict personalities at scale.
EAP Professionals
Employee Assistance Program counselors managing workplace conflict referrals.
Managers & Leaders
Anyone responsible for a team, department, or organization where HCPs operate.
Customer-Facing Teams
Front-line staff dealing with chronically difficult clients, members, or stakeholders.
Conflict Coaches
Coaches and consultants building HCP expertise into their practice.
Anyone Affected by an HCP
You don't have to be a professional — anyone wanting better skills with the 15–20% can take this.
How Conflict Influencer® Certification is delivered.
10 weeks of on-demand course you complete at your own pace, plus two 1-hour Live Lab™ sessions with an HCI coach on Zoom for personalized practice. You'll also get access to the post-certification Q&A laboratory and ongoing email support.
- 10-week on-demand course — Comprehensive self-paced video curriculum covering the full Conflict Influencer methodology.
- 2× 1-hour Live Lab™ sessions — Personalized 1:1 coaching with an HCI coach via Zoom — apply the methodology to your real situations.
- Post-certification Q&A Lab — Ongoing peer-discussion and integration laboratory after you finish.
- BIFF Response Prep Worksheet — Ready-to-use worksheet for drafting calm responses to hostile communication.
- EAR Statement Examples — Library of EAR Statement examples for verbal de-escalation.
- Decisions and Dilemma Checklist — Decision-support tool for navigating ethically complex HCP situations.
- Certificate of Completion — Documented credential as a Conflict Influencer® Certified professional.
- Email support included — Direct access to HCI throughout the certification (1–2 business day response).
Methods taught in Conflict Influencer® Certification.
5 HCP Types
Megan's framework for the five fear-based high-conflict personality patterns — and how each one responds differently.
BIFF Response®
Calm written replies that don't inflame — Brief, Informative, Friendly, Firm.
EAR Statements™
Three-second verbal moves that calm an upset person — Empathy, Attention, Respect.
Setting Limits
How to set, communicate, and hold limits with HCPs without triggering escalation.
Megan Hunter, MBA
Co-founder and CEO of the High Conflict Institute — Megan has trained business, public-service, legal, education, and mental-health professionals across the U.S. and internationally on managing high-conflict personalities. She brings 13 years in policy, legislation, and judicial training with the Arizona Supreme Court, plus 5 years with the Dawes County Attorney's Office in Nebraska.
She is the founder and publisher of Unhooked Books, the U.S.-based media company publishing the most widely read titles in the high-conflict field. Megan holds an MBA from the University of Phoenix and a degree in Business and Economics from Chadron State College.
Past board roles include President of the Arizona Chapter of the Association of Family & Conciliation Courts, President of the Arizona Family Support Council, and 5 years on the Arizona Board of Psychologist Examiners. She co-hosts the popular podcast It's All Your Fault! with Bill Eddy.
Trusted by professionals across industries.
Very useful concepts. Ms. Hunter's content was highly understandable, helpful, and empowering… This is one of the best CLE's we've had! Excellent training!
Conflict Influencer® Certification — frequently asked questions.
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Ready to enroll?
Enroll an individual seat now, or talk to us about a private cohort designed around your organization's actual cases.
