For the constituents, complainants, and cases that won't resolve.
Government agencies, courts, ombuds offices, and public-facing roles deal with high-conflict constituents whose patterns of behavior consume staff time and create real risk. HCI training has been adopted by federal agencies, military medical centers, and court systems for handling escalated cases ethically and at scale.
If any of these sound familiar, you're not alone.
These are the patterns we hear from government professionals every week. Each one comes from the same small group of high-conflict people who consume a disproportionate share of your team's time.
- Constituents who escalate every interaction up the chain
- Public records requests and complaints used as harassment
- Court-adjacent cases that won't close despite repeated effort
- Ombuds and IG offices overwhelmed by a small number of cases
- Frontline staff burnout from chronic hostile interactions
Programs built for your work.
A starter set of HCI training relevant to government professionals. Browse the full catalog to filter by audience and format.
Managing HCPs at Work
Workplace conflict resolution training for HR, managers, and people leaders. 9 CE hours · accepted by many licensing boards. Reduce escalations and manage difficult employees.
Why these methods work in government.
HCI methods are used by federal agencies including the U.S. Department of Defense, Department of Energy, and Federal Mediation & Conciliation Service for managing high-conflict cases.
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BIFF Response®
Reply to hostile email and text without making it worse. Brief, Informative, Friendly, Firm.
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EAR Statements™
Three-second verbal moves that calm an upset person — Empathy, Attention, Respect.
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4 Big Skills®
The framework at the core of every New Ways® program: Flexible Thinking, Managed Emotions, Moderate Behaviors, Checking Yourself.
Custom training for government organizations.
If you're bringing HCI to a government team — whether 10 people or 1,000 — we design custom programs around your actual cases and roles. Half-day workshops to yearly Corporate Partnerships.
500,000+
Government and other professionals trained worldwide since 2008.