High-conflict clients can be intense, reactive, and pull clinicians into negative thinking. HCI training gives mental health professionals a structured approach — what to say in the first ten seconds of an escalation, how to keep sessions productive, and how to set limits without losing the therapeutic alliance. Our Managing High-Conflict Personalities certification now carries 8 APA-approved CE credits.
These are the patterns we hear from mental health professionals every week. Each one comes from the same small group of high-conflict people who consume a disproportionate share of your team's time.
A starter set of HCI training relevant to mental health professionals. Browse the full catalog to filter by audience and format.
The titles from Bill Eddy, LCSW, Esq. and the HCI team that we point mental health professionals to first. See all HCI books.
Identifying and handling narcissists, sociopaths, and other high-conflict personalities.
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How empathy, attention, and respect can calm almost anyone.
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Protecting yourself while divorcing someone with borderline or narcissistic personality disorder.
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Raising resilient children while avoiding a high-conflict divorce.
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12 tips for managing people who blame others for everything.
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Quick responses to high-conflict people and their hostile email and social-media meltdowns.
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Implementation guide for the professionals running the program.
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The step-by-step skills workbook parents complete in the New Ways for Families® method.
View the bookOur mental-health-focused programs — including the New Ways for Families® Counselor Training and the Managing High-Conflict Personalities: Certification for Mental Health Professionals — are designed for licensed clinicians working with high-conflict patterns in clinical and forensic settings.
Reply to hostile email and text without making it worse. Brief, Informative, Friendly, Firm.
Three-second verbal moves that calm an upset person — Empathy, Attention, Respect.
The framework at the core of every New Ways® program: Flexible Thinking, Managed Emotions, Moderate Behaviors, Checking Yourself.
"This training has great value for clinicians working with any level of conflict or dissention between parents who are navigating the waters of divorce. The focus this process provides is a gift to both providers and parents. But most importantly, when parents learn these valuable skills, they are changing the trajectory of their children's futures forever."
J.G. — LPC, Practice Owner
"New Ways has provided a good structure to start those difficult conversations with clients and helps to teach important skills to the clients. Bill's relaxed and clear delivery of concepts, and the practices, are great in helping learners gain skills."
S.H. — Clinical Psychologist
"The structure taught by Bill has been really helpful. It will benefit clinicians helping highly stressed families facing separation and divorce."
P.L. — Centre Director
If you're bringing HCI to a mental health team — whether 10 people or 1,000 — we design custom programs around your actual cases and roles. Half-day workshops to yearly Corporate Partnerships.
500,000+
Mental Health and other professionals trained worldwide since 2008.
