Most mediation training assumes both parties want resolution. HCI's mediators-focused methods are built for the 20–30% of cases where one or both parties don't — yet the case still has to be moved forward. Structured, proposal-focused, and proven across thousands of family-court and civil cases.
These are the patterns we hear from mediators professionals every week. Each one comes from the same small group of high-conflict people who consume a disproportionate share of your team's time.
A starter set of HCI training relevant to mediators professionals. Browse the full catalog to filter by audience and format.
The titles from Bill Eddy, LCSW, Esq. and the HCI team that we point mediators professionals to first. See all HCI books.
A breakthrough approach, with practical tips and techniques.
View the book
The updated edition in the Conflict Communication series.
Coming soon
How empathy, attention, and respect can calm almost anyone.
View the book
Quick responses to high-conflict people and their hostile email and social-media meltdowns.
View the bookThe New Ways for Mediation® method is a structured, proposal-focused approach used across family courts, civil mediation programs, and community conflict resolution centers.
Reply to hostile email and text without making it worse. Brief, Informative, Friendly, Firm.
Three-second verbal moves that calm an upset person — Empathy, Attention, Respect.
The framework at the core of every New Ways® program: Flexible Thinking, Managed Emotions, Moderate Behaviors, Checking Yourself.
"I feel very fortunate to have had Bill in one of my small group sessions. Having a small group of participants was beneficial — we could all ask questions and contribute in the sessions. I learned a lot and look forward to put it all in practice. Thank you Bill."
N.S. — New Ways for Mediation® training participant
"I have followed HCI's work for quite some time and have attempted to implement the strategies, but the course was a game-changer for me to integrate the strategies and implement them immediately in my day-to-day work. I am becoming adept in using these tools and am able to coach others on their use as well. Highly recommended."
C.K. — New Ways for Mediation® training participant
"I really appreciated the small group size of this training and the opportunity it provided to engage with and ask questions of Bill and other participants."
L.W. — New Ways for Mediation® training participant
If you're bringing HCI to a mediators team — whether 10 people or 1,000 — we design custom programs around your actual cases and roles. Half-day workshops to yearly Corporate Partnerships.
500,000+
Mediators and other professionals trained worldwide since 2008.
