Every workplace has them — the employees and stakeholders whose patterns of blame, all-or-nothing thinking, and extreme behavior eat disproportionate management attention. HCI gives HR, ombuds, and people leaders a structured response that protects your team without firing the person who's the problem.
These are the patterns we hear from workplace professionals every week. Each one comes from the same small group of high-conflict people who consume a disproportionate share of your team's time.
A starter set of HCI training relevant to workplace professionals. Browse the full catalog to filter by audience and format.
The titles from Bill Eddy, LCSW, Esq. and the HCI team that we point workplace professionals to first. See all HCI books.
Prevent costly conflict, reduce risk, and protect the bottom line. How leaders and HR move from firefighting to conflict-ready.
Coming soon
Managing narcissists and other high-conflict people on the job.
View the book
Your guide to difficult workplace communication.
View the book
How to spot them, and how to stop them.
View the bookBIFF Response® for written communication and EAR Statements™ for difficult conversations are the daily tools — Managing High-Conflict Behavior at Work and New Ways for Work® give your team a structured playbook.
Reply to hostile email and text without making it worse. Brief, Informative, Friendly, Firm.
Three-second verbal moves that calm an upset person — Empathy, Attention, Respect.
The framework at the core of every New Ways® program: Flexible Thinking, Managed Emotions, Moderate Behaviors, Checking Yourself.
"Bringing in HCI to help was hands down the best decision I have ever made. After about 2 years with HCI's coaching, we all spend MUCH less time on personnel management and more time being productive."
M.R. — Asst. Professor, UPenn School of Veterinary Medicine
"The New Ways for Work Leaders workshop provided me new tools and a framework to understand, manage and move forward with high conflict behaviours on my team. These tools will help me be a better manager, navigate conflict and hostility, and respond appropriately and without fear."
S.O. — Director
"This course taught me so much about how to identify a high conflict person and provides numerous tools to work most effectively with them. I have already started applying some of them with positive results!"
H.W. — Project Manager
If you're bringing HCI to a workplace team — whether 10 people or 1,000 — we design custom programs around your actual cases and roles. Half-day workshops to yearly Corporate Partnerships.
500,000+
Workplace and other professionals trained worldwide since 2008.
