"Very useful concepts. Ms. Hunter's content was highly understandable, helpful, and empowering. This is one of the best CLEs we've had! Excellent training!"
B.I.I.A. — Government agency · Course host
For agencies, courts, and public-facing roles
For the constituents, complainants, and cases that won't resolve.
Government agencies, courts, ombuds offices, and public-facing roles deal with high-conflict constituents whose patterns of behavior consume staff time and create real risk. HCI training has been adopted by federal agencies, military medical centers, and court systems for handling escalated cases ethically and at scale.
What you see in your work
If any of these sound familiar, you're not alone.
These are the patterns we hear from government professionals every week. Each one comes from the same small group of high-conflict people who consume a disproportionate share of your team's time.
- Constituents who escalate every interaction up the chain
- Public records requests and complaints used as harassment
- Court-adjacent cases that won't close despite repeated effort
- Ombuds and IG offices overwhelmed by a small number of cases
- Frontline staff burnout from chronic hostile interactions
Recommended training
Programs built for your work.
A starter set of HCI training relevant to government professionals. Browse the full catalog to filter by audience and format.
Recommended books
Books for government professionals.
The titles from Bill Eddy, LCSW, Esq. and the HCI team that we point government professionals to first. See all HCI books.
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It's All Your Fault at Work!
Managing narcissists and other high-conflict people on the job.
View the book -
Calming Upset People with EAR
How empathy, attention, and respect can calm almost anyone.
View the book -
BIFF at Work
Your guide to difficult workplace communication.
View the book -
Our New World of Adult Bullies
How to spot them, and how to stop them.
View the book
The methods
Why these methods work in government.
HCI methods are used by federal agencies including the U.S. Department of Defense, Department of Energy, and Federal Mediation & Conciliation Service for managing high-conflict cases.
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BIFF Response®
Reply to hostile email and text without making it worse. Brief, Informative, Friendly, Firm.
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EAR Statements™
Three-second verbal moves that calm an upset person — Empathy, Attention, Respect.
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4 Big Skills™
The framework at the core of every New Ways® program: Flexible Thinking, Managed Emotions, Moderate Behaviors, Checking Yourself.
What government professionals say
From government professionals who trained with HCI.
Bringing this to your team?
Custom training for government organizations.
If you're bringing HCI to a government team — whether 10 people or 1,000 — we design custom programs around your actual cases and roles. Half-day workshops to yearly Corporate Partnerships.
500,000+
Government and other professionals trained worldwide since 2008.
Other industries we serve