High-conflict parents, students, and even faculty drive a disproportionate share of an administrator's week. HCI training gives schools, districts, and universities a structured response — for the parent who escalates every email, the faculty member who derails meetings, and the board complaint that keeps escalating up the chain.
These are the patterns we hear from education professionals every week. Each one comes from the same small group of high-conflict people who consume a disproportionate share of your team's time.
A starter set of HCI training relevant to education professionals. Browse the full catalog to filter by audience and format.
The titles from Bill Eddy, LCSW, Esq. and the HCI team that we point education professionals to first. See all HCI books.
How empathy, attention, and respect can calm almost anyone.
View the book
Your guide to difficult workplace communication.
View the book
How to spot them, and how to stop them.
View the book
The teen journal for the New Ways for Life™ skills program.
View the bookBIFF Response® is taught in school administrator training programs across the U.S., Canada, and Australia for handling parent communication that's escalating.
Reply to hostile email and text without making it worse. Brief, Informative, Friendly, Firm.
Three-second verbal moves that calm an upset person — Empathy, Attention, Respect.
The framework at the core of every New Ways® program: Flexible Thinking, Managed Emotions, Moderate Behaviors, Checking Yourself.
"Often great potential leaders are reluctant to enter a leadership role as they do not want to engage with high-conflict personalities. This training provides tools and skills so that all leaders are equipped to successfully manage challenging staff. Gracefully navigating conflict is a skill which can be learned and need not be avoided."
C.B. — School Principal
If you're bringing HCI to a education team — whether 10 people or 1,000 — we design custom programs around your actual cases and roles. Half-day workshops to yearly Corporate Partnerships.
500,000+
Education and other professionals trained worldwide since 2008.
