Workplace conflict
-
From Incivility to High Conflict: Building a More Prepared Workplace
Workplace incivility is rising and costing organizations billions. Megan Hunter on the 5% problem and HCI's new year-long Corporate Partnership program.
-
Is Incivility Increasing? If so, What Can We Do About It?
Research shows incivility is on the rise — in workplaces, courtrooms, and everyday life. Bill Eddy on why it's increasing and what professionals can do about it.
-
Do Narcissists Make Better Leaders?
Do Narcissists Make Better Leaders? © 2026 by Bill Eddy, LCSW, Esq. The world of business and leadership would seem to be dominated by narcissists, because of…
-
Leaders and Limits: Setting Limits with Empathy
How leaders set firm limits and impose consequences with empathy, attention, and respect — Bill Eddy on managing without escalating conflict.
-
Unlock Your Inner Peacemaker by Accessing Your Calm Self
Unlock Your Inner Peacemaker by Accessing Your Calm Self © 2024 by Cherolyn Knapp, B.Comm, LLB.B, Q.Med We've all experienced those moments when emotions take…
-
Fostering Flexibility: Tips for developing flexible thinking skills
Fostering Flexibility: Tips for developing flexible thinking skills © 2024 by Cherolyn Knapp, B.Comm, LLB.B, Q.Med Do you ever have to interact with someone…
-
Abandon Abstraction: A Practical Approach to Changing Difficult Behavior
Abandon Abstraction: A Practical Approach to Changing Difficult Behavior © 2024 by Cherolyn Knapp, B.Comm, LLB.B, Q.Med You’re a leader who has to deal with…
-
New Ways for Work®Leaders Course Delivers Immediate Impact
New Ways For Work® - Leaders Course Delivers Immediate Impact © 2024 by Cherolyn Knapp, B.Comm, LLB.B, Q.Med I had the pleasure of piloting HCI’s brand new…
-
How to Build a Team: 7 Relationship Skills for Managers
How to Build a Team 7 Relationship Skills for Managers and Other Leaders © 2024 by Bill Eddy, LCSW, Esq. In today's world, building and strengthening a team in…
-
Is Total Freedom the Goal?
Setting Boundaries: Is Total Freedom the Goal? © 2024 by Bill Eddy, LCSW, Esq. Setting Boundaries in Relationships at Home, at Work and Online As we celebrate…
-
How Adult Bullies Find and Encourage Each Other on Social Media
How Adult Bullies Find and Encourage Each Other on Social Media © 2024 by Bill Eddy, LCSW, Esq. Adult bullies have traditionally been kept on the fringes of…
-
Turning the Tide on Toxic Teams: Introducing New Ways for Work®—Leaders Training
Turning the Tide on Toxic Teams: Introducing New Ways for Work®—Leaders Course © 2024 by Cherolyn Knapp, B. Comm, Q.Med Have you ever found yourself leading a…
-
Addressing the Bully in the Room: High Conflict Personalities in Workplace Investigations
Workplace conflict is nothing new. But for employers, undertaking workplace investigations is a relatively new – and highly prevalent – practice. A large proportion of workplace conflicts include at least one person exhibiting traits of a high conflict personality. This raises the question of how an investigator can be equipped to run a fair and effective process, despite the challenges presented by high conflict personalities.
-
BIFF Response® at Work: Responding to Hostile Mail
BIFF Response® at Work:Responding to Hostile Mail ©2023 Bill Eddy, LCSW, Esq. Hostile mail – especially email, texts and other electronic communications – has…
-
Should Employees with High-Conflict Behaviors Be Given a Chance to Change?
Should Employees With High-Conflict Behaviors Be Given a Chance to Change?©2022 Megan Hunter, MBAIs it advisable to keep an employee with high-conflict…
-
Emotions are Contagious: From Child Alienation to Workplace Bullying to World Anxiety
Emotions are Contagious: From Child Alienation to Workplace Bullying to World Anxiety©2022 Bill Eddy, LCSW, Esq.In many ways, the world runs on emotions. We…
-
EAR Statements Can Calm Clients and Anyone, Especially in Today’s World
EAR Statements Can Calm Clients and Anyone, Especially in Today’s World©2021 Bill Eddy, LCSW, Esq.We all need empathy, attention, and respect—especially in…
-
"Fast Facts" for Professionals: 3 Ways an EAR Statement Can Calm Clients
“Fast Facts” for Professionals:3 Ways an EAR Statement™ Can Calm Clients©2021 Bill Eddy, LCSW, Esq.Professionals and businesses are facing more and more…
-
Mediating High Conflict Workplace Disputes
Mediating High Conflict Workplace Disputes©2019 Bill Eddy, LCSW, Esq.Many workplace disputes get resolved rather easily by those involved or by simple…
-
Using the CARS Method® to Deal with High Conflict People and Situations
©2018 Bill Eddy, LCSW, Esq. Have you noticed that high-conflict people (HCPs) and high-conflict behavior are rapidly increasing in today’s interconnected…
-
Tips on Offering Mediation to a High Conflict Employee
©2017 Michael Lomax, JDImagine you are a manager, and you have a supervisor who reports to you who is dealing with an employee with high conflict traits. There…
-
When Helping Hurts - How Professionals Become Negative Advocates - Or Not
©2017 by Bill Eddy, LCSW, Esq.Most professionals are helping professionals. We like to help our clients as lawyers, mediators, therapists, arbitrators, social…
-
A Respectful Meeting Policy
©2017 Bill Eddy, LCSW, Esq. and L. Georgi DiStefano As high conflict personalities appear to be increasing in society and the workplace, we are hearing more…
-
Should Workplace Conflicts use Mediation?
©2017 Bill Eddy, LCSW, Esq. and L. Georgi DiStefano, LCSWMediators are being increasingly asked to help resolve workplace conflicts in a peaceful,…
-
High Conflict Personalities in Employment Cases
©2016 John C. Edwards, Esq.It is expected and understood by most people in the legal profession that because of the intensely personal nature of the issues…
-
Narcissists as Leaders: Good or Bad for Your Organization?
©2013 Bill Eddy, LCSW, Esq.Whether in business, politics or workgroups, there is a natural tendency to select narcissistic leaders. They are attracted to…
-
3 Do’s and Don’ts to Manage High-Conflict People at Work
©2016 Bill Eddy, LCSW, Esq. & L. Georgi DiStefano, LCSW Dealing with high conflict people (HCPs) in the workplace presents a variety of challenges. The good…
-
Fire or Keep High-Conflict Employees?
©2016 Bill Eddy, LCSW, Esq. & L. Georgi DiStefano, LCSWFor the past several years, dealing with difficult co-workers has been at the top of employee and…
-
Bullies At Work
Bullies at Work © 2016 Bill Eddy, LCSW, Esq. Workplace bullying is a growing international problem. It is more than a one-time incident. It is a pattern of…
-
Are Your Personality Awareness Skills Up to Date?
Are Your Personality Awareness Skills Up to Date?© 2016 Bill Eddy, LCSW, Esq. & L. Georgi DiStefano, LCSW Whether you’re choosing a friend, getting married,…
-
7 Steps to Tackle Organizational “Splitting”
7 Steps to Tackle Organizational “Splitting”Why it happens. What you can do.© 2016 Bill Eddy, LCSW, Esq. and L. Georgi DiStefano, LCSW Organizational splitting…
-
New Ways for Work®: A New Coaching Method
© 2015 Bill Eddy, LCSW, Esq. & L. Georgi DiStefano, LCSW High Conflict Institute offers a brand-new coaching method for managing difficult employees and…
-
Narcissists As Leaders
© 2015 Bill Eddy, LCSW, Esq. and Georgi DiStefano, LCSW[Excerpt from Chapter 3 of the Axiom award-winning book It’s All Your Fault at Work: Managing…
-
Are High Conflict People Ruining Your Business?
© 2015 Bill Eddy, LCSW, Esq. & L. Georgi DiStefano, LCSW[Originally published by Capital Business, a subsidiary of the Washington Post, in March 2015]Are…
-
Groundhog Day on the Job: Dealing with High Conflict Co-Workers
© 2015 By Bill Eddy, LCSW, Esq. A surprising occurrence for many individuals in the workplace is the notion of Groundhog Day when dealing with someone who may…
-
Setting the Agenda (For Meetings That Include Potentially High-Conflict People)
© 2015 by Bill Eddy, LCSW, Esq. and L. Georgi DiStefano, LCSWWhether you are a manager developing the agenda for a team meeting, a mediator or lawyer setting…
-
Why They Don’t Get It?
Why Don't They Get It?© 2015 By L. Georgi DiStefano, LCSW and Bill Eddy, LCSW, Esq.It’s so aggravating! No matter what you say or do, that certain employee is…
-
What Baseball Can Teach Us At Work
© 2015 by Bill Eddy, LCSW, Esq. and L. Georgi DiStefano, LCSWAs both therapists and attorney, we have spoken with hundreds of clients over the years. From…
-
7 Tips for Managing Your Narcissistic Boss
Dealing with a narcissistic boss? Bill Eddy shares 7 practical tips for managing a high-conflict manager while protecting your job — and your sanity.
-
It's All Your Fault At Work: Author Interview
© 2014 By Georgi DiStefano [An Interview with It’s All Your Fault at Work! co-authors, Bill Eddy and Georgi DiStefano] Q: Although you have many years’ of…
-
Coaching Clients to Make Proposals
© 2014 By Bill Eddy, LCSW, Esq. Whether you are a lawyer, mediator, collaborative practitioner or other professional involved in dispute resolution, you know…
-
Workplace Bullying – Against the Law?
© 2013 By Bill Eddy, LCSW, Esq. When I was recently in Australia, I had the opportunity to give a seminar in Canberra (the nation’s capital) about the dynamics…
-
Splitting at Work: How High-Conflict People Divide Teams
How high-conflict colleagues split workplaces into 'allies' and 'enemies' — and what managers and HR can do to stop the damage. From Bill Eddy.
-
It’s All Your Fault – At Work!
© 2012 By Bill Eddy, LCSW, Esq.Have you noticed more people engaging in “high conflict” behavior these days at work? A customer in a store yells loudly at a…
-
Lessons from Steve Jobs’ Biography: HCP or Collaborative Leader?
© 2012 By Bill Eddy, LCSW, Esq. “Plays well with others,” would not be an expression that applied to Steve Jobs at any age. Yet he was the co-founder and CEO…
-
BIFFs for Business and Professions
© 2012 By Bill Eddy, LCSW, Esq.Excerpted from BIFF: Quick Responses to High Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns…
-
Building A Team Against The Problem
© 2011 Bill Eddy, LCSW, Esq. Whether you are a manager, mediator, lawyer or other type of professional dispute resolver, one of the common problems you face…
-
Incivility in the Workplace: A Growing Problem
© 2011 By Bill Eddy, LCSW, Esq. Times have changed. Incivility is growing in the workplace, as well as in most areas of our society. How big of a problem is…
-
BIFF In Action: At the Workplace
© 2011 By Bill Eddy, LCSW, Esq. A Workplace Example Rochelle’s boss, Phil, sent an email to the manager of a major project they were working on, explaining…
-
High Conflict People and Workplace Violence
© 2010 By Bill Eddy, LCSW, Esq. Now we have another workplace shooting incident to analyze. This one apparently by a female faculty member at the University of…