De-escalation
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Negative Advocates: How They (We) Become Emotionally Hooked
Negative Advocates: How They (We) Become Emotionally Hooked © 2025 by Bill Eddy, LCSW, Esq. High conflict disputes usually involve one or more people with a…
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Protecting the Elderly in Our New World of Adult Bullies
Protecting the Elderly in Our New World of Adult Bullies © 2024 by Bill Eddy, LCSW, Esq. In this holiday season, there is much family joy to go around as we…
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Are We Being too Nice with High Conflict Behavior?
Are We Being too Nice with High Conflict Behavior? © 2024 by Bill Eddy, LCSW, Esq. Most professionals are nice people committed to helping their clients and…
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How to Avoid Getting Hooked by High Conflict Behavior
High-conflict behavior has an intensity that grabs your attention and pulls you in. Learn to recognize the hooks and stay calm and in control.
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How Adult Bullies Find and Encourage Each Other on Social Media
How Adult Bullies Find and Encourage Each Other on Social Media © 2024 by Bill Eddy, LCSW, Esq. Adult bullies have traditionally been kept on the fringes of…
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Turning the Tide on Toxic Teams: Introducing New Ways for Work®—Leaders Training
Turning the Tide on Toxic Teams: Introducing New Ways for Work®—Leaders Course © 2024 by Cherolyn Knapp, B. Comm, Q.Med Have you ever found yourself leading a…
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SLIC Solutions: Setting Limits and Imposing Consequences in 2 ½ Steps
SLIC Solutions: Setting Limits and Imposing Consequences in 2 ½ Steps © 2024 by Bill Eddy, LCSW, JD We live in a rapidly changing world, with rules and…
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EAR Statements Can Calm Clients and Anyone, Especially in Today’s World
EAR Statements Can Calm Clients and Anyone, Especially in Today’s World©2021 Bill Eddy, LCSW, Esq.We all need empathy, attention, and respect—especially in…
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"Fast Facts" for Professionals: 3 Ways an EAR Statement Can Calm Clients
“Fast Facts” for Professionals:3 Ways an EAR Statement™ Can Calm Clients©2021 Bill Eddy, LCSW, Esq.Professionals and businesses are facing more and more…
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Calming Upset People Fast with EAR
<p style="white-space: pre-wrap;">An EAR Statement can calm an upset or hostile person within seconds.</p>
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Calming Upset People with EAR
© 2011 by Bill Eddy, LCSW, JD Everyone gets upset some of the time. High conflict people get upset a lot of the time. A simple technique called an EAR…