Communication
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Left Brain and Right Brain Conflict Resolution
Left Brain and Right Brain Conflict Resolution © 2026 by Bill Eddy, LCSW, Esq. You are meeting Mary for the first time. She is angry about something and she is…
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The Dangerous Bias in Fabulous Reports
The Dangerous Bias in Fabulous Reports © 2024 Jenni McBride McNamara, LMFT, PC Intro from Bill Eddy This month we have a great article about how to write…
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Addressing the Bully in the Room: High Conflict Personalities in Workplace Investigations
Workplace conflict is nothing new. But for employers, undertaking workplace investigations is a relatively new – and highly prevalent – practice. A large proportion of workplace conflicts include at least one person exhibiting traits of a high conflict personality. This raises the question of how an investigator can be equipped to run a fair and effective process, despite the challenges presented by high conflict personalities.
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BIFF Response® at Work: Responding to Hostile Mail
BIFF Response® at Work:Responding to Hostile Mail ©2023 Bill Eddy, LCSW, Esq. Hostile mail – especially email, texts and other electronic communications – has…
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EAR Statements for the Holidays
©2021 Bill Eddy, LCSW, Esq. The past two years have been stressful throughout the world, with endless Covid, endless crazy weather, and endless political…
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EAR Statements Can Calm Clients and Anyone, Especially in Today’s World
EAR Statements Can Calm Clients and Anyone, Especially in Today’s World©2021 Bill Eddy, LCSW, Esq.We all need empathy, attention, and respect—especially in…
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"Fast Facts" for Professionals: 3 Ways an EAR Statement Can Calm Clients
“Fast Facts” for Professionals:3 Ways an EAR Statement™ Can Calm Clients©2021 Bill Eddy, LCSW, Esq.Professionals and businesses are facing more and more…
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An Interview with Bill Eddy: Calming Upset People with EAR
An Interview with Bill Eddy: Calming Upset People with EAR©2021 Bill Eddy, LCSW, Esq. 1. What does “EAR” stand for and why did you develop it?EAR stands for…
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7 Tips for Dealing with Difficult People During this Crisis
7 Tips for Dealing with Difficult People During This Crisis©2020 Bill Eddy, LCSW, EsqHow are you doing during this homebound coronavirus crisis? We hope you’re…
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Writing BIFF Responses to High Conflict People When You Don’t Feel Like It
©2019 Megan Hunter, MBAReceiving an email, text or letter can put a dent in your day when it contains a zinger. It can get right under your skin and ruin your…
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Calming Upset People Fast with EAR
<p style="white-space: pre-wrap;">An EAR Statement can calm an upset or hostile person within seconds.</p>
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5 Tips for Setting Boundaries in Relationships
5 Tips for Setting Boundaries in Relationships ©2017 Bill Eddy, LCSW, Esq. We continue to get requests for suggestions for setting boundaries in…
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How to Reply to Angry Texts & Emails – 5 BIFF Response® Examples
©2017 Bill Eddy, LCSW, Esq.Dealing with High Conflict People and their irate communications can leave you at a loss for words. The BIFF Response® Method helps…
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Communicating with High Conflict People - From “Fuhgeddaboudit” to “What’s Your Proposal?”
© 2015 Bill Eddy, LCSW, Esq.High Conflict People (HCPs) tend to have a pattern of self-defeating and upsetting behavior. Generally, this pattern includes:A…
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Should I Just Let Go?
© 2014 By Bill Eddy, LCSW, Esq.This blog is dedicated to coping with difficult communications and High-Conflict People. All too often, parents get caught up in…
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Quick Tips for Controlling Communications with a Hostile Ex
© 2914 By Bill Eddy, LCSW, Esq.Divorce, separation or ending any relationship is tough. It just plain hurts and it can be hard to eat, sleep, work or focus. If…
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How to Deal With Angry Emails and Messages and Keep Your Sanity
© 2014 By Bill Eddy, LCSW, Esq.Irate messages – especially email, texts and other electronic formats– are increasingly common. A relative blames you for…
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Coaching for BIFF Response®
© 2012 Bill Eddy, LCSW, Esq. A BIFF Response® is designed to calm a hostile conversation. They can be written (or said) by anyone, although it takes practice…
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Josh Powell Case: Times of High Risk ARE Predictable
© 2012 By Bill Eddy, LCSW, Esq. None of us can predict who is going to commit a family murder, such as the murder-suicide of Josh Powell and his two young sons…
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BIFFs for Business and Professions
© 2012 By Bill Eddy, LCSW, Esq.Excerpted from BIFF: Quick Responses to High Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns…
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When to Respond with a BIFF? In general, it’s best to respond quickly. Here's why...
© 2011 By Bill Eddy, LCSW, Esq.HCPs tend to believe that you agree with their opinions of you unless you quickly disagree. Unfortunately, silence means consent…
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Excerpted from BIFF: How lack of self-awarness drives high conflict communications
© 2011 By Bill Eddy, LCSW, Esq.Following Tuesday's post, a HCPs lack of self-awareness fuels combative communications. It runs rampant in their emails, social…
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BIFF: Quick Responses to High-Conflict People
© 2011 By Bill Eddy, LCSW, Esq. High-Conflict Personalities HCPs have a repeated pattern of aggressive behavior that increases conflict rather than reducing or…
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Use and Abuse of Social Media in High-Conflict Cases
© 2011 By Bill Eddy, LCSW, Esq. Facebook and other social media offer the opportunity to communicate with many people at once. In many ways, this can be a good…
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Calming Upset People with EAR
© 2011 by Bill Eddy, LCSW, JD Everyone gets upset some of the time. High conflict people get upset a lot of the time. A simple technique called an EAR…
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Can't Stop Themselves!
© 2011 By Bill Eddy, LCSW, Esq.What do dictators, spousal abusers and workplace bullies have in common? They all seem to be people with “High-Conflict”…
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Who Do You Blame?
© 2011 By Bill Eddy, LCSW, Esq.We live in a Culture of Blame, where individuals are blamed and attacked for complex social and political problems. This has…
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Responding to Hostile Email
© 2007 By Bill Eddy, LCSW, Esq. Hostile email, texts and other electronic communications have become much more common over the past decade. Most of this is…
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How To Write A BIFF Response®
Use the BIFF method — Brief, Informative, Friendly, Firm — to write calm responses to hostile emails and texts. Step-by-step examples from Bill Eddy.