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Civility

26 articles

  1. Jun 9, 2026 · 4 min read

    From Incivility to High Conflict: Building a More Prepared Workplace

    Workplace incivility is rising and costing organizations billions. Megan Hunter on the 5% problem and HCI's new year-long Corporate Partnership program.

  2. Jun 2, 2026

    Is Incivility Increasing? If so, What Can We Do About It?

    Research shows incivility is on the rise — in workplaces, courtrooms, and everyday life. Bill Eddy on why it's increasing and what professionals can do about it.

  3. Dec 16, 2024 · 5 min read

    Unlock Your Inner Peacemaker by Accessing Your Calm Self

    Unlock Your Inner Peacemaker by Accessing Your Calm Self © 2024 by Cherolyn Knapp, B.Comm, LLB.B, Q.Med We've all experienced those moments when emotions take…

  4. Nov 6, 2024 · 8 min read

    Fostering Flexibility: Tips for developing flexible thinking skills

    Fostering Flexibility: Tips for developing flexible thinking skills © 2024 by Cherolyn Knapp, B.Comm, LLB.B, Q.Med Do you ever have to interact with someone…

  5. Jul 10, 2024 · 8 min read

    Is Total Freedom the Goal?

    Setting Boundaries: Is Total Freedom the Goal? © 2024 by Bill Eddy, LCSW, Esq. Setting Boundaries in Relationships at Home, at Work and Online As we celebrate…

  6. Jun 14, 2024 · 6 min read

    How Adult Bullies Find and Encourage Each Other on Social Media

    How Adult Bullies Find and Encourage Each Other on Social Media © 2024 by Bill Eddy, LCSW, Esq. Adult bullies have traditionally been kept on the fringes of…

  7. Jun 14, 2024 · 6 min read

    Turning the Tide on Toxic Teams: Introducing New Ways for Work®—Leaders Training

    Turning the Tide on Toxic Teams: Introducing New Ways for Work®—Leaders Course © 2024 by Cherolyn Knapp, B. Comm, Q.Med Have you ever found yourself leading a…

  8. Jun 14, 2024

    The Dangerous Bias in Fabulous Reports

    The Dangerous Bias in Fabulous Reports © 2024 Jenni McBride McNamara, LMFT, PC Intro from Bill Eddy This month we have a great article about how to write…

  9. May 21, 2024 · 10 min read

    SLIC Solutions: Setting Limits and Imposing Consequences in 2 ½ Steps

    SLIC Solutions: Setting Limits and Imposing Consequences in 2 ½ Steps © 2024 by Bill Eddy, LCSW, JD We live in a rapidly changing world, with rules and…

  10. Oct 25, 2023

    Addressing the Bully in the Room: High Conflict Personalities in Workplace Investigations

    Workplace conflict is nothing new. But for employers, undertaking workplace investigations is a relatively new – and highly prevalent – practice. A large proportion of workplace conflicts include at least one person exhibiting traits of a high conflict personality. This raises the question of how an investigator can be equipped to run a fair and effective process, despite the challenges presented by high conflict personalities.

  11. Jan 25, 2023

    Truck Convoy Protest in Ottawa: A Missed Opportunity for High Conflict Resolution?

    Truck Convoy Protest in Ottawa: A Missed Opportunity for High Conflict Resolution?©2023 Cherolyn Knapp, B.Comm, LL.B, Q.MedIn this time that some say is…

  12. Feb 19, 2020

    Understanding Polarization in Families, Groups, and Nations

    Understanding Polarization in Families, Groups, and Nations ©2020 Bill Eddy, LCSW, Esq.There is much talk today about polarization. Ironically, few people put…

  13. Dec 10, 2018

    Narcissism and Incivility: Is There a Connection?

    ©2018 Bill Eddy, LCSW, Esq.Did you ever wonder where incivility comes from? Is it always what someone else is doing? It seems to have spread far and wide over…

  14. Apr 17, 2018

    Vicarious Trauma: 3 Tips and Review of the book "Second-Hand Shock"

    ©2018 Bill Eddy, LCSW, Esq. Our High Conflict Institute speakers give seminars around the world to helping professionals (lawyers, judges, counselors,…

  15. Apr 8, 2017

    A Respectful Meeting Policy

    ©2017 Bill Eddy, LCSW, Esq. and L. Georgi DiStefano As high conflict personalities appear to be increasing in society and the workplace, we are hearing more…

  16. Apr 5, 2017

    Civility and the Surge Protector

    <p>"Maybe we don’t need relationships anymore. Maybe we can say and do anything we want with other people – in other words incivility has no cost and is easier than putting a surge protector on ourselves."</p>

  17. Apr 21, 2016

    Personality Awareness Skills

    © 2016 Bill Eddy, LCSW, Esq.Whether you’re choosing a friend, getting married, deciding where to work, electing a leader (such as a President) or just trying…

  18. Jan 20, 2015

    Setting the Agenda (For Meetings That Include Potentially High-Conflict People)

    © 2015 by Bill Eddy, LCSW, Esq. and L. Georgi DiStefano, LCSWWhether you are a manager developing the agenda for a team meeting, a mediator or lawyer setting…

  19. Jul 11, 2013 · 15 min read

    Misunderstanding Incivility and How to Stop It

    © 2013 By Bill Eddy, LCSW, Esq. Recently there has been growing discussion of incivility in all areas of modern life. Public figures, professionals and the…

  20. Dec 14, 2011

    3 Leadership Lessons from the Iraq War

    © 2011 By Bill Eddy, LCSW, Esq. I started writing this month’s eNewsletter article (“Building a Team Against the Problem”) before realizing that this month was…

  21. Sep 1, 2011

    Incivility in the Workplace: A Growing Problem

    © 2011 By Bill Eddy, LCSW, Esq. Times have changed. Incivility is growing in the workplace, as well as in most areas of our society. How big of a problem is…

  22. Jan 24, 2011

    Are We Not a Nation?

    © 2011 By Bill Eddy, LCSW, Esq.Here’s my suggestion for The President’s Speech tomorrow night on the State of the Union:My fellow Americans: Are we not a…

  23. Jan 19, 2011

    Do We Need High-Conflict Judges? (On American Idol, that is!)

    © 2011 By Bill Eddy, LCSW, Esq. There’s a high-level policy discussion going on in America right now: Should the American Idol judges be mean? After all, Simon…

  24. Dec 21, 2009

    Good People, Bad Behavior

    © 2009 By Bill Eddy, LCSW, Esq. A few days ago, I just got back from a great 5-day conference called the Evolution of Psychotherapy. It’s held once every five…

  25. Aug 25, 2009

    What (Not Who) Killed Michael Jackson

    © 2009 By Bill Eddy, LCSW, Esq.In the media frenzy about finding who to blame for Michael Jackson’s death, I got to thinking about personality development (you…

  26. Nov 13, 2008

    Beware of High Conflict Politicians

    © 2008 By Bill Eddy, LCSW, Esq. As the election season heats up, politician behavior becomes a major concern. Over the past 15 years, I have been an attorney…