BIFF
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AI and the BIFF Response®: Who Writes Your Emails?
AI and the BIFF Response® Who Should Write Your Emails, Texts, and Letters? © 2025 by Bill Eddy, LCSW, Esq. As the Director of Innovation for the High Conflict…
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Personality Disorder Discrimination by Mediators: A Rebuttal
Rebuttal to the Article: “ENDING THE EPIDEMIC OF ACCIDENTALPERSONALITY DISORDER DISCRIMINATION BY WELL-MEANING MEDIATORS”[1] © 2025 by Bill Eddy, LCSW, Esq.[2]…
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Negative Advocates: How They (We) Become Emotionally Hooked
Negative Advocates: How They (We) Become Emotionally Hooked © 2025 by Bill Eddy, LCSW, Esq. High conflict disputes usually involve one or more people with a…
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New Ways for Work®Leaders Course Delivers Immediate Impact
New Ways For Work® - Leaders Course Delivers Immediate Impact © 2024 by Cherolyn Knapp, B.Comm, LLB.B, Q.Med I had the pleasure of piloting HCI’s brand new…
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How to Build a Team: 7 Relationship Skills for Managers
How to Build a Team 7 Relationship Skills for Managers and Other Leaders © 2024 by Bill Eddy, LCSW, Esq. In today's world, building and strengthening a team in…
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BIFF Response® at Work: Responding to Hostile Mail
BIFF Response® at Work:Responding to Hostile Mail ©2023 Bill Eddy, LCSW, Esq. Hostile mail – especially email, texts and other electronic communications – has…
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Writing BIFF Responses to High Conflict People When You Don’t Feel Like It
©2019 Megan Hunter, MBAReceiving an email, text or letter can put a dent in your day when it contains a zinger. It can get right under your skin and ruin your…
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How to Reply to Angry Texts & Emails – 5 BIFF Response® Examples
©2017 Bill Eddy, LCSW, Esq.Dealing with High Conflict People and their irate communications can leave you at a loss for words. The BIFF Response® Method helps…
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3 Do’s and Don’ts to Manage High-Conflict People at Work
©2016 Bill Eddy, LCSW, Esq. & L. Georgi DiStefano, LCSW Dealing with high conflict people (HCPs) in the workplace presents a variety of challenges. The good…
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Quick Tips for Controlling Communications with a Hostile Ex
© 2914 By Bill Eddy, LCSW, Esq.Divorce, separation or ending any relationship is tough. It just plain hurts and it can be hard to eat, sleep, work or focus. If…
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BIFFs for Business and Professions
© 2012 By Bill Eddy, LCSW, Esq.Excerpted from BIFF: Quick Responses to High Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns…
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How To Write A BIFF Response®
Use the BIFF method — Brief, Informative, Friendly, Firm — to write calm responses to hostile emails and texts. Step-by-step examples from Bill Eddy.